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Publications Results - 152 matches found. Showing 1 through to 6

	The Practical Application of the Process Capability Study Evolving From Product Control to Process Control By Douglas B. Relyea


		Creating a universal language for problem solving, The Practical Application of the Process Capability Study: Evolving from Product Control to Process Control delineates the process capability study, a powerful tool that, when understood and implemented, provides benefits to every department within a manufacturing organization. With easy to read, step-by-step flow diagrams on how to perform process capability studies and measurement process analyses, the book's coverage includes: The benefits of statistical process control over statistical product control Real-world industrial examples and case studies illustrating how to use the techniques Ways for management to determine if the investment in process capability studies is providing an appropriate return Methods to correct lack of stability and capability once either condition has been identified, such as the ANOVA technique and the simple three-factor designed experiment A flow chart that enables machine operators to execute a process capability study without interfering with productivity A great deal of information is available on the technical concepts of the process capability study, much of it emphasizing the mathematics. Unfortunately, concentrating on the math and fine distinctions, such as the difference between alpha- and beta-type errors, has created barriers preventing many from fully appreciating the basic concepts, the simplicity, and the usefulness of the tool. This book shows you how to use the process capability study to increase return on investment from your statistical process control/Six Sigma effort and make your company more competitive.
		ISBN No/Item Code: 9781439847787 OR

	The Case Management Workbook Defining the Role of Physicians, Nurses and Case Managers By Cherilyn G. Murer, Michael A. Murer & Lyndean L. Brick


		Case management has become one of the most effective means by which a continuum of care functions effectively and efficiently. A complete examination of the application of continuum of care, The Case Management Workbook: Defining the Role of Physicians, Nurses, and Case Managers defines the roles of the case management team and provides an overview of key post acute venues of care. It supplies an overview of the process, its structure, and the responsibility of each member of the team. The book discusses how managing the care of the patient in today's healthcare environment will take a concerted effort from the entire case management team--not just a handful of case managers. The authors demonstrate that the case management team includes many more individuals than simply those with the title of case manager. The team must consist of key clinical personnel including the nurse, the physician and the case manager, each of whom have specific roles in case management. The book also highlights the role administration plays in assuring each member of the team is on board with the hospital's or health system's goal in assuring the patient is at the right place at the right time in their episode of care. In the words of the authors, case managers are ! the unsung heroes of effective healthcare delivery. They push and they prod, they inform and they educate, they provide valuable information to physicians and families with a common goal--to assure the patient is provided care in the most appropriate venue correlative to the medical resources needed and provided. In their book they explore a key byproduct of an effective case management system-- the realization of an effective integrated health system whereby physicians and hospitals are aligned as caretakers of future health resources.
		ISBN No/Item Code: 9781439827772 OR

	Your Customers' Perception of Quality What it Means to Your Bottom Line and How to Control it By Baboo Kureemun & Robert Fantina


		Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What it Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability. The book introduces cutting-edge concepts in customer-centric quality--explaining exactly how to identify, plan, cost justify, manage, and deliver consistent improvements to the factors that matter most to your customers. Helping you harness the power of the universal set of tools, techniques, and methods at your disposal in the field of quality, the book: Unveils a model that provides quantifiable information for determining the impact of customer perception on your bottom line Details a strategic model for attaining long-term benefits--including the tools required to make the necessary tactical changes Includes a wealth of customizable tools to help kick-start implementation efforts The text clearly illustrates how to implement methods proven to improve operational efficiencies, foster customer loyalty, and drive increased revenue through positive word of mouth. Complete with helpful checklists, templates, tools, and detailed instructions on how to tailor them to your company, the authors guide you through the path of evaluating, analyzing, and implementing the value-adding adjustments needed to drive profits and boost customer loyalty.
		ISBN No/Item Code: 9781439845813 OR

	Lean Office and Service Simplified The Definitive How-to Guide By Drew Locher


		Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by chapters on standard work, flow, level pull, and visual management. The book covers essential Lean tools, including 5S and mistake proofing. It breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies readers with specific how-to methodologies. Providing detailed examples throughout, the text illustrates the functions found in most service organizations, as well as the administrative areas of manufacturing companies. Drawing on more than two decades of practical experience, the author provides implementation strategies on a function-by-function and department-by-department basis. He examines the most common obstacles that readers are likely to encounter and supplies strategies to address those obstacles. The text includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to help kick-start your Lean implementation efforts. Praise for this book: ! a simple guide to help leaders drive the Lean transformation of themselves, their people, and processes. --Glenn Marshall, Northrop Grumman Shipbuilding Drew is still one of the few practitioners who really understand the concept of the Lean Enterprise as opposed to Lean Manufacturing. --Bill Beer, Wenger Corporation ...a plain language guide to transforming Office and Service industries into effective, efficient organizations. I recommend it strongly. --Mike Robinson, Manager, Corning Cable Systems ! clear and straightforward methods for applying Lean thinking to administrative and support processes that apply across almost every industry ! I highly recommend this book. --Brian Maskell, BMA Inc. ! Locher's book delivers! Every essential tool in the Lean toolkit is explored with enough simplicity for a beginner to understand and enough depth for an experienced Lean Thinker to draw from. --Allan R. Coletta, Siemens Healthcare Diagnostics, Inc.
		ISBN No/Item Code: 9781439820315 OR

	Vested Outsourcing Five Rules That Will Transform Outsourcing By Kate Vitasek, Mike Ledyard & Karl Manrodt


		Progressive companies and University programs have recently begun to rethink outsourcing models. In Vested Outsourcing, thought-leader Kate Vitasek has created a model that will improve outsourcing procedures much the way Six Sigma and Lean improved production processes in the 80's and 90's. Based on a research study with the University of Tennessee and the United States Air force, Vitasek has identified the top 10 flaws in most outsourced business models and then shows organizations how rethink their outsourcing relationships in a way that will lower costs, improve service and increase innovation. In Vested Outsourcing, Vitasek shows both professors and managers the five rules to developing a successful outsourcing plan, setting the stage for organizations to create a true vested partnership.
		ISBN No/Item Code: 9780230623170 OR

	More with Less Maximizing Value in the Public Sector By Bernard W. Marr & James Creelman


		Public sector organizations are about to enter one of the most challenging environments they have ever had to face as they bear much of the cost of the credit crunch. This timely book shows public sector leaders what they need to understand in order to be able to cope with these challenges.
		ISBN No/Item Code: 9780230283565 OR

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