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Are people kept informed about your organisation's
key result areas and key performance indicators?
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Are indicators of performance aligned to
the needs and expectations of all stakeholders?
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Is your organisation's progress against performance
indicators regularly analysed and communicated to your stakeholders?
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Is the overall performance of each team group
or department and how it contributes to the overall performance
of your organisation communicated regularly.
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Is there a balanced approach to your measurement
eg? financial, customer, processes, learning/growth etc.
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Recommended learning resources:
The
Basics of Performance Measurement
Keeping
Score
Winning
Score
other
learning resources
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