Are your core processes well defined, mapped, their capability known, and is there planned improvement?

Do people understand how to control and improve processes for which they are responsible?

Are process variables controlled to ensure the final quality of your products and services?

People across the organisation understand and work to improve their internal customer/supplier relationships?

Are appropriate technologies monitored, assessed and embraced to improve productivity?

Recommended learning resources:
Continuous Improvement in Operations
Quick Response Manufacturing
Cycle Time Management

other learning resources